What is changing?

From 21 September, SafeWork SA is making it easier to manage licences, assessments, and selected notifications.

From one place, you will be able to:

  • renew your SafeWork SA licence
  • track a licence application
  • pay any licence renewal invoice
  • notify us of a demolition or asbestos removal
  • notify us of HSR elections for your business
  • update your details
  • fulfil your assessment requirements (for Accredited Assessors, RTOs and ATPs).

Different features will be visible to you based on how you use the portal.

If you use the portal regularly, you will be notified of what you need to do to update your login details. In the meantime, this will be a central place for you to get the latest information.

If you need to change your email or check that it’s up to date, you can use the form.

The new portal will include 2-factor authentication: a code will be sent to your email address each time you log in to better protect your information.

The way you raise workplace concerns and incidents will also have a new look.

When is it happening?

There will be a planned outage to make the change from 4pm on Friday 18 September to 8am Monday 21 September.

The new system is set to go live ready to use from 8am on 21 September.

Why are you making this change?

This is the second and final phase of a project to modernise SafeWork SA systems. The first phase was internal.

The changes are to make the licensing and assessment processes more efficient, in response to feedback from those who use SafeWork SA forms and applications.

Who will the change affect?

The change will affect:

  • licence holders, including High Risk Work Licence (HRWL) holders
  • Accredited Assessors
  • Health and Safety Representatives (HSRs) and businesses with HSRs
  • Approved Training Providers for HSR training
  • asbestos removalists
  • demolition businesses and licence holders

The following processes will also get a new look:

  • the way you raise workplace concerns, general enquiries and incidents
  • easier ways to pay expiations (fines) and invoices from SafeWork SA
  • public registers for licence holders (including asbestos and demolitions) and firework displays
  • some online licence applications, such as plant and plant design registrations.

What do workers need to do to prepare?

If you use SafeWork SA portals regularly, you will need to:

  • finish any work ahead of the system outage occurring from 4pm 18 September to 20 September
  • make note of information you wish to keep from the portal before the planned outage
  • check the changes specific to you in the sections below to make sure you’re prepared.

We will also contact you if you need to do anything once your login details change.

If you need to change your email or check that it’s up to date, you can use the form.

What do businesses need to do to prepare?

  • After the change, HSR election notifications will be completed through the new portal in the same way as the old one.
  • You will not be able to see or download your HSR records in the new portal. You will need to keep your own records of your HSRs.
  • There will be no change to current (elected) HSRs that you've already notified us of. You do not need to resend any information about your HSR elections, unless there are changes.
  • If you need to confirm which HSRs you’ve notified us of, you can resubmit your list or contact us.
  • Make sure you’ve kept copies of previous records from the portal/s you use by 4pm on 18 September. Records kept on current portals will not be available after 18 September.
  • Asbestos and Demolition notifiers, Registered Training Organisations (RTOs) and Accredited Assessors will receive an email to access the new portal on Monday 21 September. Click the link and follow the instructions.
  • If you cannot find the email from 21 September, check your spam folder.

You will not be able to log into SafeWork SA systems from 4pm on Friday 18 September to 8am Monday 21 September.

Where do I go for help/guidance?

  • You will be notified directly of login changes or planned outages that affect you.
  • This page will be updated with further help and guidance ahead of the change. Use this webpage to find out more about the changes and what they mean for you.
  • If you’re having issues with using this page, contact the Help Centre:

What do I need to do after the change?

  • You will be notified directly of login changes or planned outages that affect you.
  • You should remove any currently saved links, bookmarks or favourites for SafeWork SA services – the SafeWork SA website will be updated with new links.
  • When you visit the SafeWork SA website to use the new portal, you can save the link for future use.

Notifiers (asbestos removal and demolition): if you have access to the current portal, check your email inbox on 21 September for the new portal registration details. If it is not in your email inbox, please ensure that you have checked your spam folder.

Assessors and Registered Training Organisations (RTOs): if you have access to the current portal,check your email inbox on 21 September for a link to access the new portal.

How will I be involved in the change (e.g. testing, surveys etc)?

We will notify you if there are events or meetings that affect you.

If you need to change your email or check that it’s up to date, you can use the form.

Will this slow down the work I do in the portal? If so, how much?

Not unless you have unsaved, unfinished work in a current portal. If you have started a task in the current portal, you should finish it in the current portal before 18 September to avoid having to start again.

Changes specific to users

  • Finish any assessments that have already been started in the current portal before 4pm Friday 18 September.  Any not completed by this date will need to be restarted in the new portal.
  • You will be sent a link to register for the new portal on Monday 21 September. Click the link and follow the instructions. If you cannot find the email, please check your spam/ junk folder.
  • If you are conducting assessments during the planned outage between 18 and 21 September, wait until after 8am on 21 September so that you can enter them in the new portal.

During the planned outage, you will not be able to upload assessments into the system. Past records will also not be transferred into the new system.

Past records will not be migrated into the new system.

If you are an existing Accredited Assessor / RTO with current portal access, you will be sent an email to access the new portal on Monday 21 September 2026.

Click the link and follow the instructions accordingly to access the new SWSA portal.

If you cannot find the link, check your spam folder.

  • No training notifications can be submitted during the planned outage between Friday 18 September and Monday 21 September. Wait until after 8am on 21 September so that you can enter them in the new portal.
  • If you are an existing ATP with current portal access, you will be sent an email to access the new portal on Monday 21 September 2026. Click the link and follow the instructions.

What you need to do:

  • Make note of any information you wish to keep from the current portal before 18 September.
  • You'll no longer need a portal login or an HSR ID to access the information and support you need.

You will no longer have an ID number after the change.

You won’t be able to see your training history on our website or portals after the change.

Instead of logging into an account, everything you need will be available at the HSR Hub, including information and guides on your role.

Your training records and statement of completion will still be provided by your Approved Training Provider when you complete any HSR training.

You will need to continue to keep your own records with information emailed to you.

Your provider will also upload your training details to SafeWork SA for our records. You will not need to submit your own training records.

There is no change to the HSR Connect newsletter. You will still receive emails if you are subscribed.

You can also contact our Help Centre for advice or general enquiries at help.safework@sa.gov.au or on 1300 365 255. You can also contact the HSR Advisor via email for HSR-specific questions.

If you are unable to find the email, check your spam/junk folder.

  • If you need to renew your licence soon, renew and pay before 4pm on 18 September to avoid disruption.
  • If you have a licence that has expired within the last year (365 days), renew it before 18 September to avoid inconvenience as you won’t be able to make payments during the planned outage.
  • After the change, you will be able to register for the new portal online.

Existing licence holders will not automatically be added to the new portal. You can opt into the new portal by registering for it.

Expired licences will not be carried over to the new portal. You will only be able to see current licences.

In the new portal, you will be able to:

  • see the status of an existing application
  • pay any invoices received after the change in the new portal (including licence renewals).

The way you apply for a HRWL is not changing.

Invoice payments for licence holders

If you’ve received an invoice before the change, you will need to pay it through the current portal.

If you’ve received an invoice after the change, you will need to pay it in the new portal.

You will be told how you need to pay on your invoice.

  • Make sure you keep your own copies of your records from the portal.
  • If you need to renew your licence soon, renew and pay before 4pm on 18 September to avoid Inconvenience.

You will not be able to access the portal or pay an invoice during the planned outage from 4pm Friday 18 September to 8am Monday 21 September.

After the change, you will be able to:

  • see the status of an existing application
  • pay any invoices received after the change in the new portal (including licence renewals)
  • pay for multiple licences that are due for renewal (such as multiple Dangerous Goods vehicle licences).

Invoice payments

If you’ve received an invoice before the change, you will need to pay it through the current portal.

If you’ve received an invoice after the change, you will need to pay it in the new portal.

Started a notification in the current portal?

You will need to finish it in the current portal – you will not be able to upload supporting documentation (such as air monitoring reports) in the new portal (from 8am 21 September) for an old notification. If you started a notification and didn’t complete it by 4pm on 18 September, you will need to email supporting documents to the Help Centre.

The new portal will use two factor authentication any time you log in.

A verification code will be sent to the registered email address during login.

If you need to change your email or check that it’s up to date, you can use the form.

If you currently have access to the Notifications Portal, you will be sent a registration link to access the new SWSA portal.

Submitting a notification (demolition, asbestos removal)

What you need to do:

  • Review jobs scheduled around the planned outage – happening from 4pm Friday 18 September and 8am Monday 21 September – and submit notifications early where possible.
  • Continue to notify SafeWork SA at least 5 days before demolition work or asbestos removal.
  • Finish any outstanding notifications and assessment submissions in the current portal before 18 September.
  • If you are an existing notifier with current portal access, you will be sent a link to the new portal on Monday, 21 September 2026. Click the link and follow the instructions to access the new portal.
  • If you are unable to find the email, please check your spam/junk folder.
  • If you can’t find a completed notification in the new portal after 21 September, or can’t find unfinished work after the change, email AGDSWSAMFU@sa.gov.au or call the Help Centre on 1300 365 255.

You will not be able to upload supporting documentation (such as air monitoring reports) in the new portal for an old notification.

You will not be able to access past records in the new portal. Make note of any information you wish to keep from the current portal.

If you currently have access to the Notifications Portal, you will be sent a registration link to access the new SWSA portal.

The new portal will use two factor authentication any time you log in. A verification code will be sent to the registered email address during login.

If you need to change your email or check that it’s up to date, you can use the form.

Your legal notification obligations are not changing. 

You are still required to notify SafeWork SA at least 5 days before relevant demolition work or asbestos removal.

An alternative notification process will be available during the planned outage.

If you need to notify us of planned work between 18 and 21 September, email the notification and supporting details to AGDSWSAMFU@sa.gov.au

What happens to my data before and after the change?

All users should keep copies of their records to make sure nothing is lost during the change.

You will not be able to see records from the current portals in the new portal.

SafeWork SA will still keep records as required, such as records of information you’ve submitted to us.

Will my costs change?

No. There will be no change to the current costs and no addition to the fee increases that happen in July each year.

What’s not changing?

  • Your licence expiration date
  • Your licence conditions
  • The way you apply for a licence
  • Your legal obligations
  • Costs or yearly fee increases