Our victim assistance and information service provides access to information, education, support and referral services to help people who have been injured in workplace incidents, and family members when a relative has died or is seriously injured in a workplace incident.
We will ensure that all people injured in workplace incidents, their family and vulnerable witnesses have access to information, support services and are aware of their rights and responsibilities when dealing with our process and the South Australian Employment Tribunal (SAET).
This service upholds the requirements of the Victims of Crime Act 2001 where SafeWork SA must:
- respect victim’s needs and rights, and
- deal with victims of crime with sensitivity and respect their special needs.
Who we will support
We can provide our victim assistance and information service to a range of people including:
- people injured at work (injured person/s), including adolescents and children
- parents of children who have been injured
- immediate family of a person who have been fatally injured at work
- vulnerable prosecution witnesses
- significant others.
In particular, our service is provided to people injured in workplace incidents, their families and vulnerable witnesses who:
- are distressed, traumatised or at some increased vulnerability due to the nature of the incidents involving them
- have personal circumstances which place them at an increased vulnerability
- have some other special need or circumstance.
How we will support you
We can provide you with a specialised social work service focussed on access to information, education, support and referral services, when dealing with our investigation process and the South Australian Employment Tribunal.
Some examples of support services that can be offered include:
- information and education on SafeWork SA’s investigation process
- liaison between injured persons and other agencies such as SA Police, ReturnToWorkSA and unions
- providing support in meetings at SafeWork SA with injured person, families and vulnerable witnesses
- undertaking social work assessments in regards to the persons wellbeing and support structures
- providing crisis support and counselling referral information
- assistance with court preparation
- assistance with preparation of victim impact statements
- advocate support for injured persons and their family members within SafeWork SA and at the South Australian Employment Tribunal.
How to access our victim assistance and information services
All workplace incidents resulting in a fatality, or an injury to persons under the age of 18 years, will be referred to our victim assistance and information service.
Referrals may also be received as part of our inspectorate and investigation process, or from other external services such as SA Police or ReturnToWorkSA.
Injured persons and their family members are able to contact us and ask for a referral themselves.
Once we receive a referral, we will get in contact with the person referred, and determine what level of support and involvement we can provide based on our triaging procedure.
To find out more, contact us on 1300 365 255 and ask to speak to our victim assistance and information services.