How to notify us
Life threatening issues or a death
- call us on 1800 777 209 (statewide – 24 hours)
Non-life threatening injuries/issues
- call us on 1300 365 255, or
- use the notifiable incident form, or
- by email.
Safe Work Australia's incident notification information sheet provides more information about mandatory reporting requirements with examples.
A person conducting a business or undertaking (PCBU) must notify us of fatalities and certain serious injuries/illnesses, dangerous incidents or COVID-19 cases that occur at work as a result of the conduct of the business or undertaking.
Incidents may relate to anyone at a workplace such as a worker, contractor or member of the public.
It is an offence to fail to report a notifiable incident.
We will investigate the cause of all reported fatalities within or related to a workplace. Workplace fatalities will fall into one of three categories:
- notifiable, work-related fatality
- non-notifiable, non work-related fatality
- non-jurisdictional fatality, e.g. a road traffic death travelling between home and work.
Serious injuries or illnesses
A serious injury or illness of a person includes:
- immediate treatment as an in-patient in hospital for any duration, even if the stay is not overnight or longer
- immediate treatment for:
- amputation of any body part
- serious head, eye or burn injury
- degloving or scalping
- spinal injury
- loss of bodily function
- serious lacerations
- medical treatment within 48 hours of exposure to a substance.
The following prescribed serious illnesses are also required to be reported:
- any infection where the work is a significant contributing factor or is reliably attributable to:
- working with micro-organisms
- providing treatment or care to a person
- contact with human blood or body substances
- handling or contact with animals, or animal hides, skins, wool, hair, carcasses or waste products
- occupational zoonoses contracted in the course of work involving handling or contact with animals, or animal hides, skins, wool, hair, carcasses or waste products, including:
- Q fever
- Hendra Virus
- Avian Influenza
Notification of a COVID-19 virus case is required if:
- it can be reliably attributed to a workplace exposure; and either
- the person is required to have treatment as an in-patient in hospital; or
A dangerous incident means an incident in relation to a workplace that exposes a worker, or any other person, to a serious risk to a person's health or safety emanating from an immediate or imminent exposure to:
- uncontrolled escape, spillage or leakage of a substance
- uncontrolled implosion, explosion or fire
- uncontrolled escape of gas, steam or a pressurised substance
- electric shock
- fall or release from a height of any plant, substance or thing
- collapse, overturning, failure or malfunction of, or damage to, any plant that requires authorisation for use in accordance with the Work Health and Safety Regulations 2012 (SA)
- collapse or partial collapse of a structure
- collapse or failure of an excavation or any shoring supporting an excavation
- inrush of water, mud or gas in workings, an underground excavation or tunnel
- interruption of the main system of ventilation in an underground excavation or tunnel
- unplanned loss of control of heavy earthmoving machinery, including brake or steering failure, at a mine
- any other event prescribed by the Work Health and Safety Regulations 2012 (SA).