18/03/2020

Precautionary measure due to COVID-19

The health and wellbeing of the public and our staff are our priority and safety is the core of our business. As a precautionary measure, we have made the decision to minimise face-to-face contact and temporarily close our Customer Service Front Counters effective from 19 March 2020 until further notice. We will continue to be available via phone and email.

There are no known cases or exposure of COVID-19 at SafeWork SA.

Critical and emergency incidents will be dealt with as a priority and there may be delays to other general enquiries and requests.

Emergencies and critical incidents

Please report all serious workplace injuries and incidents immediately on 1800 777 209 (24 hours). Our inspectors will continue to respond and attend workplaces as required.

Customer Service Centre

Our customer service centre will continue to operate during business hours via phone and email only.

We request all non-urgent queries to be sent through email to:

General queries: help.safework@sa.gov.au

Licensing: licensing.safework@sa.gov.au

If you don't have access to email, please call us on 1300 365 255.

Please note, we will be prioritising critical incidents and queries.

Regional offices

SafeWork SA regional offices will no longer be open for customer service to the public until further notice.

Library

The Library service holds SA's most comprehensive work health and safety (WHS) collection of resources, including all Australian Standards referenced in the State's WHS legislation. Search our Library catalogue anytime or contact us on 8204 8877 or resources.safework@sa.gov.au.

Online licensing portal

You can access self service functions for licences on our website. You will need to log into our licensing portal where you can view all of your licences, payment history and expiry dates for each licence. We apologise for the inconvenience and thank you for your understanding.