As the National Broadband Network (NBN) rolls out across South Australia, existing fixed line networks are being progressively disconnected. Monitored fire alarms and lift phones operating over these networks may cease to operate unless they are migrated to an alternate network.
Monitored fire alarms and lift phones are safety-critical services and there are serious public safety, personal injury and property damage risks if they fail to operate in an emergency situation. Migration of these services to alternate telecommunications networks does not happen automatically.
If you are responsible for a monitored fire alarm or lift phone, you will need to contact your fire alarm monitoring and/or lift service provider as soon as possible, to arrange migration of your services. It is important to note that equipment connected over the NBN will cease to work during a power outage and an alternative backup power source should be discussed with your provider.
I f your regular phone and internet services have already migrated to the NBN, this does not mean that your lift or monitored fire alarm service has also been migrated.
Building owners and managers are responsible for ensuring obligations are met for the operation of monitored fire alarms and lift phones under the relevant building codes and standards. Further information is available in the Migration of Monitored Fire Alarm and Lift Phone Services Good Practice Guide.