To report an incident contact SafeWork SA by calling 1800 777 209 - this line operates 24/7 - with on-call inspectors available after-hours.
South Australia's work health and safety laws require a person conducting a business or undertaking (PCBU) to notify SafeWork SA of certain serious injuries or illnesses, dangerous incidents or deaths that occur at work immediately after becoming aware that it has occurred.
Incidents are notifiable if they arise out of the conduct of a business or undertaking and may relate to anyone at a workplace: a worker, contractor or member of the public.
While anyone at a workplace can report a notifiable incident, PCBUs are legally obligated to do so. Failure to report a notifiable incident to SafeWork SA is an offence and penalties apply.
Notification by the PCBU must be done as soon as practicable after having become aware of the incident and via the fastest means available. In most cases, this is by telephone.
SafeWork SA may request confirmation of incident details in writing within 48 hours of your telephone notification.
You may also notify SafeWork SA in writing by notifications.safework [at] sa.gov.au (email) or fax (8204 9200) using the Notifiable Incident Report Form or the Online Notifiable Incident Report Form but please do not use this form to report immediately life threatening issues or a death.
If you have any questions about a work-related incident, contact our Help Centre on 1300 365 255.
SafeWork SA investigates notifiable incidents. The person with management or control of a workplace must, so far as is reasonably practicable, preserve the incident site until an inspector arrives at the site, or directs otherwise. The site includes any plant, substance, structure or thing associated with the notifiable incident. A number of prescribed reasons enable the person with management or control of a workplace to disturb an incident site to:
- assist an injured person
- remove a deceased person
- make the site safe or to minimise the risk of a further notifiable incident
- facilitate a police investigation
- follow a direction from a SafeWork SA inspector that the scene may be disturbed.
Where a workplace incident or injury has occurred, the PCBU must investigate it to establish all of the factors involved and determine the appropriate action/s to prevent a recurrence. By collecting incident information and analysing it within a risk management process to identify and control risks, everyone can learn from it and improve safety practice.
Safe Work Australia's Incident Notification Fact Sheet provides more information about mandatory reporting requirements plus examples.