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Hospitality action plan


We are working with the hospitality industry to improve health and safety outcomes for workers in pubs, taverns, bars, cafes, restaurants and accommodation services.

Our Industry Action Plan for 2017-2019 identifies who, how and where people are being injured most and what we will do to contribute to the reduction of workplace injuries in this industry sector across South Australia.

Work injury claims

Work injury claims

Work injury claims in South Australia from 2013 to 2016 have come at a cost of $43 million, or an average of $14,000 per person. Waiting staff, chefs, cooks, kitchen hands and housekeepers are among the most commonly injured workers.

Most common bodily injuries

Common injuries include muscular and musculoskeletal trauma, burns, wounds, amputations and mental disorders affecting the body as follows:

  • upper limbs – 42%
  • trunk – 18%
  • lower limbs – 15%
  • head – 6%
  • psychological injury – 4%.

Injury causes

  • body stressing
  • heat, electrical  and other environmental factors
  • hit by moving objects
  • hitting objects with a part of the body
  • mental stress
  • slips, trips and falls.

Our focus areas

Our focus areas for action include:

What we will do

To achieve the action plan outcomes, we will:

  • partner with industry bodies to promote practical health and safety solutions for both employers and workers including the challenges of high workforce turnover
  • engage with the industry by providing practical advice and support to those seeking information on the minimisation of body stressing due to hazardous manual tasks
  • disseminate practical information and advice addressing key focus areas to encourage effective management of risks to health and safety
  • partner with state and local government agencies and other industry stakeholders to deliver and promote practical risk management and controls at community events
  • collaborate with other government agencies to design and implement additional physical and mental health and wellbeing programs including a focus on shift work, drugs and alcohol, and other lifestyle factors
  • support industry associations and government to promote health and safety for small and medium-sized employers
  • promote sharing of safety improvements and best practice between industry leaders and employers
  • plan and develop a technology-based solution to enable effective work health and safety induction and training for new and young workers
  • promote the development of a simple and effective tool to help small and medium-sized employers challenge high turnover of workers
  • provide education and advice on shared duties of employers, workers and customers relating to anti-social behaviours associated with excessive drinking and problem gambling
  • engage with secondary and tertiary education institutions, and industry-based training organisations, to influence health and safety training curricula for students
  • promote supply chain solutions for packaging and transport of goods and supplies, including laundry and waste to reduce hazardous manual tasks.