Operations Manager HR and WHS at hotel management company 1834 Hotels
contacted the SafeWork SA workplace advisory service for assistance when introducing a new work health and safety management plan across multiple hotels within their South Australian portfolio.
I've received such fantastic feedback about our WHS management project, including the staff sessions that the SafeWork SA advisor helped us undertake; they were a clear success. I will certainly be contacting the advisors when I organise any future WHS education sessions for the hotels.
Implementing our new WHS management plan was a big project and one that we wanted to do correctly from the very beginning, with the right support and advice. I knew about SafeWork SA’s free advisory service through the Australian Hotels Association and from there I got in contact to see how they could help us.
As a hotel network, our workforce is dynamic and ever-changing. We also have the added challenge of being spread across multiple locations nationally. WHS procedures were already in place across the different properties before we started on this project, but we had identified some areas for improvement and it was time for a new system and plan to help ensure absolute best practice at all times as well as operational efficiencies and consistencies.
To implement our WHS management plan and the changes that would come with it, we knew we needed the support of all our senior management teams as well as all workers at all of the hotels, no matter if they were long term employees or transient casual staff.
The SafeWork SA advisor met with me in Adelaide to discuss what we wanted to achieve and the key outcomes that they would be able to assist with. We had the plan and systems in place and we knew that rolling it out to more than 1200 employees, and getting each individual’s buy-in, would present its challenges.
The advisor visited the different regional hotels within South Australia and held education sessions for all of the managers, supervisors and WHS committee members.
We have noticed real improvements in the WHS awareness of staff and overall approach and commitment to a safe work place across all the hotels within the 1834 Hotels portfolio since we introduced our new WHS management plan and associated processes. We are very grateful to SafeWork SA for taking the time to visit the various locations and hold educational sessions to provide the relevant information and get everyone on-board.
I have no hesitation in recommending the SafeWork SA workplace advisory service. It was a seamless process for us from the very beginning and their support is something we are really grateful for. We’ll be continuing our relationship with SafeWork SA in the future”.
Sharni King is the Operations Manager HR and WHS at 1834 Hotels, a network of hotels, motels, apartments and resorts across Australia. The entities are individually owned but collectively managed by the group and offer a range of accommodation options, services and facilities for your next conference, function or stay. With a diverse workforce of over 1200 employees spread across multiple locations this creates a tailored approach to work, health and safety requirements.