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Crystal's story

Crystal's story

Crystal Petch

Administration Officer at Riverview Lutheran Rest Home in Loxton

Crystal speaks about her experience with the SafeWork SA Workplace Advisory Service.

We were able to demonstrate to the new management committee that our work health and safety systems were best practice. As a complex workplace with many different facets, the advisor helped us to clearly define the broad scope within which we consider work health and safety in our workplace.

An aged care facility involves so many different roles, all working together to provide the best service possible. We’re accommodation, health care, hospitality and much more, all in the one workplace. At Riverview, we already had WHS practices in place well before contacting SafeWork SA, but our new management committee had asked us to clarify the terms of reference around which we base our WHS systems.

I discovered SafeWork SA provided free advice to workplaces and we got in touch. We were pleasantly surprised with how prompt and helpful the advisors were and we really appreciate that they travel to regional areas to help country businesses too.

Crystal's story
Crystal's story

The advisors spent a lot of time with many different people around our workplace such as Human Resources and the Director of Nursing, to get a picture of the requirements across all areas. It’s clear the advisors understand that each business is unique and has different needs.

It was reassuring to find that what we’d been doing in the past is what we should be doing into the future. And with some tangible solutions and suggestions from the advisors we were able to make further improvements on what we already had in place. The management committee were impressed with the level of assistance provided.

When you say ‘SafeWork’ people tend to get frightened. But there’s no need to be frightened of the advisors in the Workplace Advisory Service. They’re here to help South Australian businesses.

This service is a real hidden gem. We’ll definitely be referring other Aged Care Facilities within our networks to the friendly, knowledgeable advisors”.

Like Crystal, you can request to book a free advisor’s visit at a time that suits you by calling us on 1300 365 255 or complete the online form.

Crystal Petch is the Administration Officer at Riverview Lutheran Rest Home Incorporated, a not-for-profit 60 bed residential Aged Care facility located in Loxton. The facility has 40 aged care beds, a purpose built 20 bed specialised memory support unit, 12 independent living units and 13 serviced apartments. As a workplace involving different roles of more than 100 staff, their WHS practices take into account the diversity of their operations.